Term & Condition
Pawcation Pet House –Daycare & Boarding Guide 🐾
Welcome to Pawcation Pet House 💜
We’re truly happy to have your pet stay with us! We understand that leaving your pet can feel worrying, especially for the first time, so our goal is always to provide a safe, comfortable, and loving environment for them.
To make sure everything runs smoothly and to avoid any misunderstandings, we’ve put together this guide so everyone is on the same page 😊
Your Pet’s Health & Wellbeing
To keep all pets safe and happy together:
● Your pet should be healthy, fully vaccinated, and up to date with worming, flea, and tick treatments
● Your pet must be free from any contagious illnesses for at least 30 days before their stay
If your pet has any existing health conditions, please inform us in advance. This includes (but is not limited to):
● Cancer
● Heart disease
● Kidney disease
● Liver disease
● Arthritis
● Canine cognitive dysfunction
● Dental issues
💡 The more we know, the better we can care for your pet.
Temperament Evaluation
● Some dogs may be required to undergo a temperament evaluation before acceptance
● This helps us understand your dog’s social skills, comfort level, and suitability
Our goal is always to ensure that daycare/boarding is the right fit for your pet, not just to accept every booking.
Female Dogs in Heat
● Female dogs in heat are required to stay in a private room during boarding for safety and hygiene reasons
First Stay Adjustment (Very Important)
Especially for first-time boarders:
● Pets may take time to adjust to a new environment
● They may:
○ Eat less or skip meals
○ Feel shy or anxious
○ Take a few days to feel comfortable
This is completely normal and not a sign of neglect.
We will always:
● Offer food regularly
● Monitor their condition
● Care for them closely
However, please understand that:
● Some pets may tend to eat less during their stay in a new environment or even homesick
● Temporary loss of appetite or slight weight loss may happen
👉 This is part of the adjustment process, is completely normal, and Pawcation Pet House is not responsible for these temporary changes.
Social Play & Interaction
● Your pet may interact and play with other pets during their stay
● While supervised, minor incidents may happen, such as:
○ Small scratches
○ Play bites
○ Minor bumps
These are part of a normal social environment.
If your pet injures another pet or person, the owner will be fully responsible for any resulting costs or damages.
Veterinary Care & Emergencies
● If your pet appears unwell, we will try to contact you immediately
● If you are unreachable, you authorize us to seek veterinary care on your behalf
All related costs will be borne by the owner, including:
● Treatment
● Medication
● Transportation
General Risks & Natural Occurrences
Even with proper care, some things may still happen during boarding, including:
● Appetite or weight changes
● Changes in coat condition
● Fleas, ticks, or skin irritation
● Ear or eye issues
● Cough, diarrhea, or other illnesses
● Chewing or swallowing toys or bedding
● Injuries, mishaps, escape, or unexpected incidents
● Seizures or sudden passing
By boarding with us, you acknowledge that these are natural risks, and Pawcation Pet House will not be held responsible for such occurrences.
Flea & Tick Awareness (Outdoor Environment)
Pets in our care enjoy outdoor time in our garden, which supports their wellbeing 🌿
However:
● It is not possible to fully prevent insects, including fleas and ticks, from entering the environment
Because of this:
● Flea and tick prevention is required for all pets
● You may bring your own treatment or purchase from us
If fleas or ticks are found:
● Treatment will be applied
● Charges will be billed accordingly
By boarding with us, you acknowledge that outdoor exposure comes with natural risks, even with preventive measures in place.
Hygiene & Potty Habits
● Pets must arrive clean and in good condition
● Pets that are not fully potty trained or tend to mark indoors must wear diapers while indoors
You may:
● Bring your own
● Purchase from us (RM2 per piece)
Food & Feeding
● Owners are required to provide their pet’s regular food
● This helps prevent digestive issues from sudden diet changes
Even with familiar food:
● Some pets may still eat less due to stress or excitement
● We will continue to offer food and monitor them
We are not responsible for:
● Appetite loss
● Food refusal
● Digestive issues
If you would like us to cook for your pet, we’re happy to help — just provide the ingredients 😊
Medication
● Please provide clear written instructions for any medication
● While we will follow instructions carefully, we are not responsible for issues caused by:
○ Incomplete instructions
○ Undisclosed conditions
Personal Belongings
● Items may be chewed, damaged, or lost
● Please avoid bringing items that are valuable or irreplaceable
Payment & Booking
● Bookings are confirmed with a deposit
● Deposits are non-refundable, but can be converted into store credit
● Payment (full or partial) is required upon check-in
● Full payment must be completed before your pet goes home
● All additional charges must also be settled before pick up
Check-In & Check-Out Timing
Check-In
● Weekdays: Before 7:00 PM
● Weekends/Public Holidays: Before 5:00 PM
Check-Out
● Monday – Sunday: Before 2:00 PM
If your pet is picked up after 2:00 PM:
● Charges will apply based on hourly or daycare rate, depending on the actual pick-up time
After Hours
● Any check-in or check-out outside of operating hours will be counted as an additional night stay
First-Time Boarding Requirement
● Dogs above 6 months old must complete a trial daycare session before boarding
● Puppies below 6 months are optional but recommended
Right to Refuse Service
We reserve the right to refuse or stop a stay if a pet:
● Shows signs of illness
● Has fleas or ticks
● Is injured
● Displays aggressive behavior
● Is not up to date with vaccinations
● Or for any reason necessary for safety
Abandonment Policy
● Pets not collected within 10 days after the agreed check-out date may be considered abandoned
● We may arrange rehoming or adoption
All outstanding fees will still remain payable.
Insurance (Recommended)
We recommend pet insurance covering:
● Illness
● Accidents
● Injury
● Third-party liability
Final Acknowledgement 💜
By using our services, you confirm that:
● You have read and understood these guidelines
● You agree to all terms stated above
● All information provided about your pet is accurate and complete
Thank You for Trusting Us 🐶🐱
We truly appreciate your trust and will always do our best to care for your pet with love, patience, and responsibility — just like our own.