FAQ
Find quick answers to the most common questions about our products, services, and policies. If you need further assistance, feel free to contact us.
All Paw May Ask
Your Questions, Answered with Love
Got a question about our services, bookings, or your pup’s stay? We’ve compiled the most common questions to give you peace of mind — because caring for your fur baby starts with clear answers.
We primarily welcome dogs right now — big woofs, small woofs, and everything in between! 🐶
Psst… cat boarding is coming soon. Stay tuned, meow lovers!
Check-in is from 10:00 AM to 7:00 PM, and check-out is by 2:00 PM.
Running late? No worries — just let us know! (Late check-outs may have a small fee.)
Pack their essentials and a bit of home! Bring their collar, food (especially if they’re picky eaters), meds (with clear instructions), and a toy or blanket they love. We’ll handle the rest with lots of cuddles 🐾💕
Yes, all guests must be up-to-date on their vaccinations — safety first, always! 🩺🐕
Each furkid gets their own private cozy space for mealtimes and naps. For playtime? It’s tail-wagging fun in our garden and shared play zones — supervised, of course!
They’ll get loads of playtime! We offer indoor and outdoor play sessions and even cuddles from our team — no one gets bored at Pawcation!
We follow your pup’s regular feeding schedule. Got a home-cooked meal or special routine? Just let us know — we’ll warm it up and serve it just right 🍽️🐶
Yes! We offer basic grooming and bathing at an extra charge. Add on at check-in, or let us know at least a day before check-out. Who doesn’t love going home fresh and fluffy?
Your pet’s health is our top priority. We’ll contact you right away and head to the nearest trusted vet. Just make sure your emergency contact is up-to-date on the registration form 🏥💙
Easy-peasy! Just drop us a WhatsApp message or call us during business hours. We’re always happy to chat and secure a staycation spot for your furkid ☎️🐕
Yup! We accept both spayed/neutered and intact dogs — just let us know in advance. We always do careful matchmaking during playgroups to keep everyone safe and happy.
100% yes. We take extra time with shy or nervous pups to help them settle in at their own pace. With our gentle approach, lots of patience, and one-on-one attention, even the most hesitant hearts start to open up 🐶💕
Absolutely! We’ll send you daily photo or video updates via WhatsApp so you can see how your furkid is doing. You can also message us anytime.
We love every dog — big, small, fluffy, wrinkly, wiggly — all are welcome here! What’s most important is your pup’s personality and temperament, so we always do a trial session to make sure they’ll be comfy with us.
Definitely! We recommend a half-day or overnight trial for first-timers. It helps your pup get to know us, and it helps you feel more at ease too. Think of it as a little warm-up staycation 🌈.